ON CALL Member Service RepresentativeCleaner

Title

Member Services Representative / Cleaner (On Call)

Location:

Calexico, CA

Type: ON CALL / No Guaranteed Hours / $16.90 per hour

• Free uniforms
• Opportunity for advancement
• Paid time off

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
• Stock locker rooms with proper supplies and paper products.
• Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.
• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front‑desk-related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑ups.
  • Take prospective members on tours.
  • Facilitate needed updates to members’ accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

• Custodial experience is preferred.
• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the members’ expectations.
• Strong listener with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High school diploma or GED equivalent required.
• Must be 18 years of age or older.

This club is independently owned and operated by a franchisee. Your application will go directly to the franchise club, and all hiring decisions will be made by the management of that franchise club. Planet Fitness Headquarters has no direct, indirect or reserved control over the hiring decisions made by any franchise clubs. All inquiries about employment at this club should be made directly to the club, and not to Planet Fitness Headquarters.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.