Sales Support & Activations Coordinator; French Bilingual

Network Innovations is looking for a French Bilingual - Sales Support & Activations Coordinator to provide administrative, logistical, and customer service support to the sales team to ensure sales can operate efficiently and effectively. This role will support three (3) Account Managers and involves responding to customer service inquiries, order status updates, billing questions, airtime activations, and post-sale support ensuring a smooth and customer centric experience.

If you pride yourself as a self-starter that can be relied upon to perform job duties with minimum to no supervision, have demonstrated interpersonal, advanced French and English communication and customer service skills, and have familiarity with standard concepts, practices, and procedures within the communications industry then this role is for you!

• Support the Sales Team by managing essential steps within the Quote-to-Cash lifecycle, including quote creation, order processing, and coordinating with purchasing for products.
• Collaborate with engineering for technical specifications, activations for airtime, and collections for invoicing.
• Manage all aspects of the sales order entry process, ensuring timely and accurate entry into internal systems.
• Establish order priority based on customer expectations and production schedules, continuously monitoring orders and expediting as needed to meet requested delivery dates.
• Perform activation provisioning for all SIM-based services and other airtime activations.
• Assist in resolving problems related to customer orders, accounts, and general inquiries.
• Address billing inquiries from internal and external customers linked to assigned sales representatives.
• Provide valuable backup and support to the sales team when they are away from the office.
• Answer calls and return voicemails for activations and the sales department as requested using phone systems or other communication platforms.
• Serve as back-up to shipping and receiving, including incoming/outgoing shipments for the Calgary office.

• 1+ year of experience in sales support, order processing, or a related administrative role, preferably in the telecommunications or technology industry.
• Fluent in both French and English, with exceptional communication skills and a professional, customer-focused approach.
• Highly organized and detail-oriented, adept at managing multiple priorities and adapting quickly to new concepts and changes.
• Proficient with Microsoft Office Suite and CRM software, capable of proactive problem-solving.
• Valid passport for travel to the US (at least once annually), coupled with a positive attitude and a commitment to teamwork and company values.
• Great culture. BBQs and company events!
• Employer Paid Health, Dental, and Insurance plan.
• Additional Life and Critical Illness insurance options
• Health Spending Account
• Employee Family Assistance Program (EAP)
• Company Matched RRSP or TFSA
• On-site Parking
• Hybrid work environment. 3 days in-office and 2 days remote per week.
• Full-time, Permanent

This position typically operates in a professional office environment. Standard office hours are 8am to 5pm, Monday through Friday, on a hybrid in-office/remote schedule. However, work outside of regular office hours and occasional travel to the U.S. will be required. This role routinely uses standard office equipment and software. Must have a valid passport. The ideal candidate will be based in Calgary, Canada.

• The ability to sit for extended periods of time at a desk while working on a computer or reviewing documents.
• The ability to use hands to manage and control a keyboard and mouse.
• The ability to understand and communicate clearly with others through speaking, listening, or writing.
• The ability to move around the office to attend meetings or retrieve documents.

• Job title:
  
  Sales Support & Activations Coordinator (French Bilingual)
• Job Type: Full-Time, Permanent, Hybrid
• Direct Reports:
  None

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