Administrative Support II

Administrative Support II – Alberta Health Services

Join to apply for the Administrative Support II role at Alberta Health Services.

Health Shared Services is seeking Health Research Interviewers to conduct telephone interviews and gather survey data that will inform provincial health initiatives. This is a casual position reporting to the Supervisor of Survey Operations. As an HRI, you will be an integral member of the research and data collection team, responsible for ongoing data collection for several Alberta Health Services survey initiatives.

Your primary responsibility will be to conduct telephone interviews with a variety of Albertans—for example, recently discharged patients—for research and quality improvement purposes.

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Conduct telephone interviews with a variety of Albertans for research and quality improvement.
• Adhere to research protocols and maintain high-quality interview standards.
• Demonstrate excellent communication skills and professionalism.
• Work effectively in an individual, office-based setting.
• Show attention to detail and a strong command of the English language.
• Possess basic computer skills and maintain accurate data records.
• Support administrative needs within the Primary Data Support unit.

• Completion of grade 12 or equivalent.
• Strong self‑starter with the ability to engage effectively with survey respondents to meet project goals.
• Excellent oral and written communication skills in English.
• Minimum typing speed of 50 words per minute.
• Proficiency with basic Windows operating systems and Microsoft Office applications.
• Ability to conduct telephone interviews while strictly adhering to research protocols.
• Legally entitled to work in Canada.

• Previous experience in a call center, administrative, or data entry role.
• Demonstrated customer service experience.
• Familiarity with confidentiality standards in health research settings.
• Experience using multi‑line phone systems.

• Transition Company:
  Health Shared Services
• Classification:
  Administrative Support II
• Union: AUPE GSS
• Unit and Program:
  Primary Data Support
• Primary
  
  Location:
  
  Southport Tower
• Multi‑Site:
  Not Applicable
• FTE: 0.80
• Posting End Date: 07-JAN-2026
• Employee Class:
  Regular Part Time
• Date Available:
  
  17-JAN-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 8
• Shift Pattern:
  Days
• Days Off:
  As Per Rotation
• Minimum Salary: $21.30
• Maximum Salary: $25.89
• Vehicle Requirement:
  Not Applicable

Entry level

Part‑time

Administrative