Client Services Manager

This is a1-year contract to provide coverage duringmaternity leave. There is a possibility for an extension or permanent role depending on the needs of the business.

Britec is an ERP and I.T solutions provider firmheadquarteredin Calgary. Over the past 35 years we have been keeping our clients on the cutting edgeof technology by developing custom end to end solutions to help them achieve their business goals.

The Client Services Manageris responsible for supporting day-to-day administrative operations while ensuringa high levelof service for clients. This role manages administrative tasks,assists with billing and invoicing processes, and provides occasional phone support to ensure smooth communication between clients and the company. The Client Services Manager helps maintain organized records, supports internal teams, and contributes to an efficient and positive client experience.

• Administration or secretarial diploma/certification or 2 years’ experience.
• Bachelor of Business Administration considered an asset
• Technologically savvy and familiarity with all Microsoft Office products.
• 3-5 years of administrative experience.
• Experience in service management is an asset.
• Experience using service management software, CRM and ERP Systems such as Autotask, Acumatica.
• Experience handlingbilling, invoicing, and basic financial documentation.

• Strong attention to detail.
• Quick learner and ability to understandnew information quickly.
• Personable and able to adapt and learn in an ever-changing industry.
• Client focused and able to provide outstanding customer service.
• Organized and able to prioritize and juggle multiple projects.
• Excellent English reading, speaking, and writing skills.

• Manage customer invoicing, billing exports, and sales/order logging, reconciling entries for accuracy
• Assist with post-sales support, including project setup, customer onboarding, account updates, and documentation
• Manage client service hour blocks, including quoting, usage tracking, client updates, and billing
• Monitor and manage a high volume of incoming emails, including client and internal communications,delegatingor following up as needed
• Monitor the company support and general inbox and assign requests to staff
• Administration of service management tool
• Act as a liaison between clients and the support team to ensure clear communication and issue resolution
• Prepare client and internal reports, including block hour and project usage reports
• Maintain and update the on-call schedule
• Assist with accounts payable and contractor approvals
• Communicate client feedback internally to improve service delivery
• Answer and delegate incoming calls (shared responsibility)
• Support other operational projects as assigned

• Mon – Friday
• 8am – 5pm (1 hour for lunch)

• This is a contract position;no benefits are available.

Hard workdoesn’tgo unrecognized at Britec and bonuses are paid based on individual and company performance.

We also have quarterly incentives where employees can be rewarded for meeting certain individual or team targets

Britec currently works on a hybrid model with most work being performed from home. Candidates must be based out of Alberta or Ontario to be considered.

To be considered,applicants mustpossessa valid driver’s license,vehicle andbe legally eligible to work in Canada.

To join the Britec team,forward your cover letter, resume and relevant transcripts on Indeed or on our company website,  Britec is an equalopportunityemployer,and we encourage all races and genders to apply.

All applicants must be legally eligible to work in Canada.

We thank you for your interest. Only short-listed candidates will be contacted.