Admissions Operations Coordinator

Location: Banff

** ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
*** Administer and maintain the admission application process for graduate, ODC, and international students that includes: maintaining the web-based application process; managing the communication process for applicants, including admission and scholarship letters; maintaining student files; quality-control checking on scholarships awarded; maintaining procedural documentation for application processes; overseeing transition of application records to the Registrar upon enrollment.
* Assist in the hiring, training, and oversight of admission operations student work staff and serve as a professional resource to them in the areas of application processing, mailings, and data management.
* Assist in strategic growth and maintenance of CRM as well as create and maintain documentation outlining use of the system and best practices for training new employees.
* Manage and carry out retention policy for all graduate, ODC, and international physical and electronic documents sent to the office.
* Provide reporting to the admission team on the admission application process and continue to look for ways to improve efficiencies in application processing and reporting. Maintain a reporting system of historical trends in inquiry to enrollment data.
* Work closely with the senior operations coordinator and provide backup support to all members of the Admission Operations team
* Maintain data integrity of all admission databases.
* Assist in the development and maintenance Graduate/ODC/International admission communication flows in the Slate CRM.
* Provide assistance to international recruiters in organizing admission documents and collecting and preparing required paperwork.
* Administrative/office support duties include, but not limited to: email account maintenance, data entry/word processing, copying, printing, scanning, answering phones, greeting visitors, ordering supplies, filing, and processing mailings.
* Work with admission staff and campus resources as necessary to implement new and/or refine current yield efforts;
Serve as resource and point of contact for admission information for campus colleagues in financial aid, registration and records, student accounts, advising, and others throughout the enrollment process.
* Schedule and coordinate monthly info sessions with counselors, program directors, and faculty for Graduate/ODC/International programs. Create all information sessions within CRM accurately, organize and keep record of all past, present, and future events for tracking purposes.
* Perform other duties as requested
** REPORTING RELATIONSHIPS
** This position reports to the:  Director of Enrollment Systems and Operations
** REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES
*** Excellent interpersonal communication, organizational, written, and administrative skills.
* Strong attention to detail – Accuracy in word processing and data entry.
* Ability to focus attention on repetitive tasks and remain focused for extended periods of time.
* Must be self-directed and efficient with the ability to prioritize workload and work independently while meeting deadlines.
* Ability to write and follow documentation of daily tasks.
* Outstanding ability to multi-task and adapt to changing priorities.
* Perform well under pressure in a busy office environment in a positive and professional manner.
* Ability to take direction from multiple sources and learn new tasks quickly with high level of accuracy.
* Understanding of how to provide quality customer service for visitors and ongoing support for internal team.
* Interest and curiosity about the university environment and a willingness to ask questions.
* Be familiar and comply with the Family Educational Rights and Privacy Act (FERPA) and exercise best practices with regard to the maintenance of confidential student information.
** MINIMUM EDUCATION/EXPERIENCE
*** Bachelor’s Degree from an accredited college or university
* Minimum of one year of professional experience working in an office environment in an administrative function
* Minimum of one year of professional experience working with Microsoft Office, Google, Google…