Case Assistant

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta.

Job Title
Case Assistant

Job Type
Temporary Long Term (Fixed Term) / Full time

Job Location
Calgary, Alberta

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference
Our Case Assistants play a critical support role by managing ongoing administrative and monitoring activities across a large volume of claims. They gather quality information from workers, employers and health care providers via telephone or written correspondence, make medical‑related requests and provide timely customer service. They also assist the Claim Owner’s in providing proactive services to clients resulting in their safe and early return to work.

Your responsibilities

Oversee claims that have returned to modified work duties.

Communicate with stakeholders to ensure plans remain on track.

Assist case management and adjudication teams by gathering information and issuing benefit payments.

Calculate and set up payments for certain benefit types.

Your experience and skills

High school diploma supplemented with university or college education, or two years related experience is required.

Considerable experience in a claim’s environment, insurance, rehabilitation or other related fields desirable.

Strong technical skills in Microsoft Office Tools such as Word and Excel.

Experience in interpretation or application of policy and/or legislation, administrative processes and contact with customers.

Ability to manage a demanding workload and work in a fast‑paced work environment.

Demonstrated team skills and decision‑making ability.

Reliability and time management are integral to success in this position.

Ability to build internal and external stakeholder relationships.

What we offer
We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work‑life balance.

Training
Join our upcoming Case Assistant training class, anticipated to start September 2026. Successful candidates must be available to attend 3–4 weeks of training at the time of hire. Training is delivered in a hybrid model and candidates must work in‑office as scheduled. Skills assessments will be administered as part of the selection process.

Salary
$60,455.00 – $66,240.00 per annum (Salary Grade
7)

Successful candidate must reside in Alberta and be able to work in person from our Calgary office as required. This position is temporary for a period of up to 6 months with the possibility of extension or permanency. Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender or gender identity or expression, age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Interested candidates should apply online by submitting a cover letter and resume.

Closing Date:
June 18, 2026

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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