Community Coordinator - Warranty

Position: Community Coordinator - Warranty (12-Month Contract )
Location:

Calgary, Alberta
Company:  Mattamy Homes Canada
Department:  Warranty Services

Employment Type:

Full-Time

Reports to:

Manager, Warranty Services
Overview  The Community Coordinator, Warranty provides exceptional customer service and administrative support to ensure homeowner needs are met efficiently.
Responsibilities   Answer all telephone calls and respond to homeowner inquiries, taking detailed messages and distributing them to appropriate personnel.
Respond to and sort all incoming emails, couriers and mail, directing them to the appropriate individual daily.
Coordinate and schedule homeowner visits (e.g., 30‑day, year‑end), and contact homeowners to remind them of scheduled appointments.
Follow up to ensure homeowner satisfaction with completed work.
Update homeowners on outstanding work and explain maintenance and warranty coverage.
Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk‑ins.
Research homeowner inquiries or concerns.
Prepare, print and monitor reports for review by the Warranty Service Manager.
Maintain all warranty service requests in JD Edwards, coordinating documentation, sign‑offs, and system updates.
Work closely with service technicians to schedule service appointments and assist with their service calls and completions.
Coordinate service orders with trades, ensuring sign‑offs are received from trade partners and homeowners.
Follow up on work orders to trades.
Prepare and maintain logs for purchase orders and back‑charge notices.
Assist the Warranty Service Manager with written correspondence to homeowners.
Maintain office supplies and organize and maintain office files.
Collect timesheets, prepare payroll and submit to head office.
Qualifications   Diploma in Administration or a suitable combination of work experience and education, with an emphasis on administrative roles.
Minimum of 2 years of office administration experience.
Strong computer skills in Microsoft Office (Word, Excel, Outlook).
Excellent organizational skills with the ability to recognize and meet deadlines in a fast‑paced work environment.
Exceptional interpersonal and customer service skills in dealing effectively with the public/homeowners.
Ability to set priorities, meet deadlines, and manage variable workloads.
Excellent communication skills, both verbal and written.
Self‑motivated with the ability to work well in a close‑knitted, team‑oriented environment.
Bonus points for experience in residential construction.
Benefits  We offer competitive compensation, benefits, and opportunities for professional growth within a supportive community‑focused organization.
EEO & Accommodation
Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspect of the selection process, please notify us and we will work with you to meet your needs.

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