Team Lead Alberta - Administrative Services

Overview

The Team Lead, Administrative Services is responsible for the management and oversight of a team of Community Support Services (CSS) associates. The role directly supports the company mission, objectives, and goals, and is responsible for executing and upholding our processes and changes. The Team Lead will work out of the Calgary office and will be required to attend both the Calgary and Edmonton offices in Alberta.

• Creating a variety of documents using prescribed procedures and templates
• Thoroughly proofreading documents, correcting clerical errors, and suggesting editorial changes
• Saving and distributing documents as needed
• Accurately updating relevant databases and directories
• Completing or assisting in large, complex, or sensitive projects

• Ensuring that regulatory deadlines are met
• Communicating with Condo Managers to resolve challenges, errors, and concerns
• Communicating with and providing feedback to stakeholders, such as CSS leadership, the Operations team, and Executive Leadership as needed
• Overseeing a team of CSS associates
• Creating, implementing, and improving CSS processes
• Approving administrative associate timecards and time‑off requests
• Completing CSS tickets as time permits

• Participating in the selection process for new associates, including interviewing & hiring
• Performance‑managing associates in line with company policies
• Implementing training and auditing of new processes as it relates to their team
• Conducting team performance reviews
• Providing continued feedback on the admin department and processes

• Practice and adhere to First Service Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and meet schedules; notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by management.
• Perform any range of special projects, tasks, and other related duties as assigned.

Must be able to travel to Edmonton periodically.

• Supervise RSS team
• Review and approve time‑off requests
• Assign, monitor, and manage tasks and responsibilities
• Evaluate performance on a regular basis using PowerBI dashboards and other performance reporting tools
• Review NPS weekly and monthly in conjunction with the RSS Manager.
• Assist in recruiting, interviewing, hiring, and training members of the team
• Provide coaching and disciplinary actions as necessary
• Review daily and manage/approve team timecards in ADP

• 3-5 years of office management and previous supervisory experience required
• High school diploma or GED required
• Associate’s or Bachelor’s degree in business, property management, or at least 4 years of transferable work experience preferred
• Intermediate proficiency in MS PowerPoint, Excel, and Word strongly preferred
• 45-50 words per minute typing speed

• Ability to build and maintain positive working relationships
• Strong communication skills, written and verbal
• Well‑developed interpersonal aptitude including excellent organizational abilities
• Effective problem‑solver & collaborator
• Skills and/or aptitude for managing a systems approach to administrative support

• Computer, keyboard
• Office equipment including phone system, printers, fax machines, mail machines, etc.

• Sitting at a desk
• Use of keyboarding
• Able to lift up to 50 pounds