Immunization Booking Clerk - Health Link

Join Health Link Calgary as an Administrative Support III, focusing on immunization appointment booking. Provide exceptional client service in a fast-paced contact centre environment while managing appointment logistics.

In this role, you will triage calls, book and edit immunization appointments, and ensure smooth operations at Community Health Centres and Public Health Offices. A detail-oriented individual with at least 2 years of call-center experience is essential for success. You will utilize your knowledge of Connect Care systems to maintain client records and adhere to booking guidelines.

Key Responsibilities:

• Triage calls to the immunization booking line

• Schedule, edit, and cancel immunization appointments

• Maintain electronic client records in compliance with guidelines

• Refer select calls to Public Health after triage

• Ensure accuracy and detail in appointment bookings

Requirements:

• High school diploma or equivalent

• 2 years call-center experience within the last 5 years

• Minimum 1 year of computerized appointment booking experience

• Proficient keyboard skills (45 WPM)

• Effective communication skills across diverse clients

Leverage your administrative skills in an engaging role and support immunization efforts in Calgary.
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