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Job Description & How to Apply Below
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong—and still helping organizations work smarter and move faster.
Role Overview
Reporting to the Team Lead, the incumbent is responsible for ensuring that WCD customers and the client’s customers receive courteous and professional service.
Responsibilities and Duties
Deliver all courier packages and other items upon arrival at the client location throughout the day
Ensure delivery accuracy, obtain signature as required
Process all incoming courier items through the package tracking system
Provide guidance to clients on courier companies that would best suit their needs
Complete customer request log throughout the day
Crosstrain with team members to provide vacation, sick days, and high-volume support
Offer exceptional customer service at all times
Additional tasks as assigned
Qualifications
Education
High School diploma or GED
Previous experience in a large volume porter role is considered an asset
Skills and Experience
A solid understanding of computers and office equipment
Strong multi-tasking skills and the ability to remain organized
Keen attention to detail
Written and verbal fluency in English
Exceptional customer service ethic that is displayed in the passion for the work
Ability to work in a team or independently
Additional
Heavy lifting is a daily requirement with this role (25-50 lbs)
This position requires the ability to stand and walk for extended periods
Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.
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