Administrative Support II

Position: Administrative Support II )
Your Opportunity  Health Shared Services is seeking an Administrative Support II - Health Research Interviewer to conduct telephone interviews and gather survey data that will inform provincial health initiatives. This part‑time 0.6 FTE position reports to the Supervisor of Survey Operations and offers valuable work experience, learning opportunities, flexible scheduling, a team‑based environment, and paid training sessions.
Primary Responsibilities   Conduct telephone interviews with Albertans, such as recently discharged patients, for research and quality improvement purposes.
Adhere strictly to research protocols and deliver high‑quality interview data.
Demonstrate excellent communication skills, professionalism, and attention to detail.
Utilize basic computer skills and Microsoft Office applications.
Maintain strong attendance and reliability, as demonstrated by employment references or past experience.
Key Qualifications   Completion of Grade 12 or equivalent.
Strong self‑starter who can engage survey respondents effectively.
Excellent oral and written communication skills in English.
Minimum typing speed of 50 words per minute.
Proficiency with basic Windows operating systems and Microsoft Office.
Ability to conduct telephone interviews while strictly adhering to research protocols.
Legal entitlement to work in Canada.

Preferred Qualifications   Previous experience in a call center, administrative, or data entry role.
Demonstrated customer service experience.
Familiarity with confidentiality standards in health research settings.
Experience using multi‑line phone systems.
Position Information   Classification:
Administrative Support II
Union: AUPE GSS
Unit and Program:
Primary Data Support, Health Shared Services
Primary

Location:

Southport Tower
FTE: 0.60
Posting End Date: 05‑JUN‑2026
Hours per

Shift: 7.75
Shift Pattern:
Days, Evenings
Minimum Salary: $24.28
Maximum Salary: $29.51

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