Scheduling Coordinator

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development

Scheduling Coordinator


Make a difference behind the scenes. Be the person who makes great care happen.


At Qualicare Calgary Home Care, our mission is simple: make lives better. We help clients living with medical illnesses and age-related challenges receive the care they need while giving their families peace of mind.

As a locally owned and operated Qualicare franchise, we're part of a trusted North American home care organization—but we're also a close-knit local team that knows the importance of supporting one another. We believe great care starts with a great team, and our Scheduling Coordinators are an essential part of that team.

If you're organized, caring, resourceful, and someone who genuinely enjoys helping people, this could be the role for you.


Your Day:
Where People, Schedules & Great Care Come Together


As a Scheduling Coordinator, you'll be at the center of our day-to-day operations. You'll connect clients with the caregivers who can best support their needs, keep schedules running smoothly, anticipate what's coming next, and help our team respond when plans change.

You'll work closely with our Care Coordinator and HR Coordinator, as well as caregivers, clients, and families, to ensure the right people have the right information at the right time. Together, you'll help create a seamless experience for both our clients and our care team.

No two days are exactly the same—and that's part of what makes the role rewarding.

What You'll Do

• Connect clients with care by coordinating caregiver schedules that meet each client's needs and care plan.
• Be the First point of contact answering Qualicare inquiries and setting a tone for the Quality of our services and people while problem solving and or directing calls
• Work closely with the Care Coordinator to understand client needs, changes in care requirements, and priorities when building and adjusting schedules.
• Collaborate with the HR Coordinator to support caregiver availability, staffing needs, onboarding information, documentation, and other team requirements.
• Keep the big picture in view by monitoring referrals, client volumes, staffing levels, and upcoming scheduling needs.
• Be the calm in the busy moments by responding quickly and thoughtfully to client and caregiver questions, changes, and unexpected challenges.
• Stay one step ahead by anticipating staffing needs and identifying potential scheduling gaps before they become problems.
• Keep everyone connected by making sure important information is received, documented, and communicated clearly—whether it comes by phone, email, electronically, or in person.
• Help keep our records on track by assisting with tracking and validating client-related documentation.
• Listen and learn by checking in on client satisfaction and helping us understand what is working well and where we can do better.
• Turn challenges into solutions by responding promptly to incidents, complaints, and compliments, documenting them thoroughly, and ensuring the Care Coordinator has the information they need.
• Support our caregivers by being a reliable point of contact and helping them navigate schedule changes, client needs, and day-to-day challenges.
• Bring your own ideas to the table. We value people who notice opportunities to make things easier, better, and more efficient.

What You'll Bring to the Team


You don't need to have every box checked to be successful here. We're looking for someone who brings the right combination of heart, organization, communication, and problem-solving ability.


You are someone who:

• Genuinely enjoys helping people and making a difference in their day.
• Builds positive relationships naturally with clients, families, caregivers, and team members.
• Is highly organized and has an exceptional eye for detail.
• Can juggle multiple priorities without losing sight of what matters most.
• Enjoys solving problems and doesn't panic when plans change.
• Thinks ahead and is naturally proactive—you see the potential issue before it becomes the actual issue.
• Communicates clearly, professionally, and…