Exam Support, Student Accessibility Services Exam Centre

Description

The Student Accessibility Services Team in Student Experience and Support is currently seeking a Recurring Part-time Exam Support
.

Reporting to the Exam Centre Manager
, this recurring part-time position supports student and faculty inquiries, exam proctoring and entry level administrative duties to support accommodated exams. The SAS Exam Centre provides a centralized location for students with disabilities to receive approved accommodations for writing course-based exams and tests. There is a high volume of work supporting more than 21, 000 tests in addition to email and phone inquiries.

This recurring part-time role requires a commitment to a weekly Wednesday shift (4:00 p.m. to 8:30 p.m.) from September through April, plus a minimum of eight full-time shifts during the final exam periods in December and April.

The position works with important documents such as examinations and confidential student information. Current undergraduate students are not eligible.

• Provide accurate, friendly, supportive phone and email guidance for inquiries at the SAS Exam Centre.
• Monitor service levels & wait times and identify to a supervisor when demand exceeds pre-established service thresholds.
• Invigilate exams for students writing at the Exam Centre and other locations.
• Maintain a high level of confidentiality with sensitive student information.
• Assist with receiving and booking individual in-term deferred student exams using the Clockwork database.
• Report unauthorized materials or suspicious behaviour to exam administrators.

• Undergraduate degree preferred or an equivalent combination of post-secondary education and experience.
• Willingness and ability to develop an understanding of Student Accessibility Services policies and procedures.
• Proficient with Microsoft Office, email, and internet applications.
• Ability to work in a confidential setting and demonstrate good judgment in dealing with sensitive and confidential situations.
• Demonstrated ability to work in a fast-paced, high-pressure, team-based environment with an ability to meet deadlines.
• Excellent communication and interpersonal skills; preference given to candidates with customer service or front-line experience.
• Strong understanding of and ability to maintain the integrity and security of exams.
• Must have the ability to work independently and as part of a team while working in a supervisor-directed setting.
• Must be organized, conscientious, and possess a high degree of accuracy and attention to detail, ensuring processes are followed correctly and consistently.
• Able to perform moderate physical activity, such as walking and standing.

Final date to receive applications: August 27, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

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