Client Services Administrator

The Client Services Administrator at Protex Environmental is responsible for providing support to customers and our Administrative team in each department within the organization.

• Answering phone calls and inquiries from current and potential customers and transferring this information to our service team to take care of customer needs.
• Assist front end staff, dealing with customers
• Communicate and work closely with Service Coordinator with dispatch, provide pricing, quotes, drafting proposals and service agreements to customers
• Provide full coverage when employees are away
• Accounts receivable follow up on accounts that are in arrears
• Complete credit checks and new customer setup
• Handle document filing and maintaining organized records
• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web
• Answer incoming and make outgoing calls or requests
• Process customer payments via internet, telephone and in-person as needed
• General administrative duties

• Proficiency with Microsoft Office applications (i.e. Word, Excel, Outlook)
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Motivated, proactive, and a team player.
• Post-secondary education is considered an asset but not required

• A very competitive benefits package including health, dental, vision care
• A positive work environment with a high standard of professionalism
• A competitive wage structure with RRSP matching program
• On-site parking

Driven by Service... Delivered with Excellence!!