Senior Associate, Strategy & Operations

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast‑paced, high‑pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest‑growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three‑peat at the top!
• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail
• Top‑ranked mobile apps and credit cards
• Team of 500+ people
• 1M+ customers
• 10K+ retail partners

The Role

We’re hiring for our Strategy & Operations team to drive strategic execution across Neo’s core business verticals. In this high‑agency role, you’ll collaborate with leaders across the company to analyze customer behaviour, evaluate financial performance, and develop initiatives that accelerate growth and engagement.

This is a unique opportunity to shape the future of consumer banking in Canada by grounding our most important decisions in deep analysis, experimentation, and sharp commercial insight.

• Drive critical analysis that connects customer behavior, financial performance, and operational data to uncover opportunities for growth and efficiency.
• Build business cases for strategic bets, pricing experiments, and feature development—grounded in market analysis, customer research, and unit economics.
• Design and run experiments to test hypotheses and evaluate outcomes using a mix of financial, product, and behavioral data.
• Work closely with leadership to identify and launch initiatives aligned with our strategic priorities.
• Own company communications on progress against our strategy and objectives, tracking and reporting on performance across the business.
• Partner with P&L leaders to shape and sequence roadmap initiatives based on expected impact and operational feasibility.

Execute within Neo’s strategic planning process to translate financial objectives into strategic priorities and mentor analysts in conducting complex analysis.

• 2‑4 years of experience in top‑tier strategy consulting (e.g., McKinsey, BCG, Bain), investment banking, and an internal strategy/operations role at a high‑growth tech or fintech company.
• Strong commercial instincts
  —you naturally connect product features and customer behavior with revenue, retention, and lifetime value.
• Exceptional problem‑solving skills
  , with a proven ability to break down ambiguous problems and build data‑driven, analytical frameworks.
• Hands‑on experience with BI tools (like Hex, Looker, or Tableau) and a strong command of Excel for financial modeling and analysis.
• You’re not afraid of data. You understand data structures and, with the support of AI tools, are comfortable building your own queries to find answers.
• High‑EQ and a natural collaborator, with experience owning strategic projects across cross‑functional teams.
• You are adaptable, thrive under pressure, and have an exceptional focus on process rigor and attention to detail.

The people who thrive at Neo are resourceful, growth‑oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world‑class products to providing exceptional support at every step of their journey.

If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators,…