Senior Program Manager - Virtual Position

Description

Are you ready to join a fast paced, dynamic, critically important function to create new opportunities in unchartered territory?

The Strategy & PMO team within Falcon Community & Customer Growth (FC&CG) is a brand new, fast‑paced and high‑performing team at the forefront of innovative strategy and leadership interlock for Falcon’s go‑to‑market approach. As a multi‑faceted professional, cultural leader and exceptional communicator, you’ll partner with the leadership team to shape business direction, facilitate cross‑functional collaboration at the executive and director level, and oversee the delivery of critical projects and programs.

In this role you’ll wear several hats: trusted advisor, consultant, expert facilitator, project manager, storyteller, communicator, and change agent. Alternating between the big picture and tactical work is second nature to you.

As a key member of our small but mighty team, you’ll be a strategic connector—facilitating cross‑functional collaboration, program‑managing high‑priority initiatives, and ensuring seamless execution of the leadership team’s vision. This is an exceptional opportunity for a dynamic professional to influence strategy, operations, and organizational effectiveness—mastering the art of leadership support.

• Strategy Development:
  Build out and translate VP FC&CG vision into clear strategy, priorities, and roadmap.
• Strategic Program Delivery:
  Execute on broad organizational programs tied directly to delivering on FC&CG strategic objectives.
• VP Scorecard:
  Build & recurrently report on FC&CG VP‑level performance scorecard.
• Leadership Forum Governance:
  Provide flawless facilitation of leadership forums, manage action items, and drive operational rigor through governance frameworks and expert organization.
• Strategy Session Execution:
  Prepare for FC&CG LT off‑sites & strategy sessions; track and communicate actions/commitments; share detailed recaps & summaries.
• Executive Support:
  Act as a trusted strategic advisor and force amplifier to the FC&CG leadership team on crucial business decisions and programs key to their success.
• Executive Storytelling:
  Build “board‑ready” materials for the VP that distill complex information from diverse functions into a cohesive narrative for multiple audiences.
• Executive Communications:
  Prepare expertly crafted communications delivering VP‑level messaging and updates, targeting audiences from high‑level executives to key operational partners, stakeholders, and FC&CG team members.
• Team Communications & Forums:
  Craft impactful materials, lead all‑team calls, seek feedback, and actively listen to improve team morale, work process, and collaboration.

• 5+ years of consulting, business strategy, and/or product management experience.
• Desire to work in a highly dynamic and high‑performance culture.
• Ability to navigate rapidly changing priorities in high‑stakes environments with flexibility to deliver exceptional stakeholder engagement.
• Loves storytelling; synthesizes complex business dynamics into a compelling narrative for executives.
• Proven ability to collaborate cross‑functionally, bring people together, gain buy‑in, drive decisions, and deliver results efficiently.
• Innovative nature, excitement about creating meaningful change, and ability to leverage AI for efficiency and higher performance.
• Systematic approach to solving complex problems and turning information into actionable insights.
• Relentless focus on creating value for customers and team members through products, services, processes, and communications.
• Ability to identify new opportunities, develop strategies to drive value creation.
• Understanding of project lifecycle end‑to‑end from ideation to execution.
• Proven analytical abilities: business modelling, forecasting, and market assessment.
• Expertise in driving and managing change with commitment to delivering value.
• Strong strategic capabilities with a track record of setting and delivering against key metrics.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Suite (Slides, Docs, Drive, Hangouts, etc.).
• Must be able and willing to travel.

• Previous experience leading large‑scale transformational projects.
• Master of Business Administration (MBA) degree.
• PMP or similar certification.
• Proficiency with relevant tools and technologies (e.g., project management software, data analysis tools, AI solutions).