Business Operations Consultant​/Manager

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

About the Role:

We are seeking a highly capable Business Operations Consultant/Manager to support the National Practice Leader for Talent Technologies Consulting. This is a run-the-business role that sits at the center of practice operations, sales execution, portfolio governance, and people and workforce management, with a client-facing consulting component on select engagements.

This is not an administrative assistant role. You will operate as an extension of the Practice Leader, helping drive growth, ensuring operational discipline, and enabling strong decision-making across a high volume of active pursuits and client engagements, while also developing the capability to take on discrete advisory and delivery responsibilities directly with clients.

We are considering candidates at the Consultant, Senior Consultant, or Manager level, depending on experience, maturity, and demonstrated ability to independently lead critical work streams.

What makes this role different:

You will work with very senior stakeholders on a daily basis. Internally, you will coordinate and influence across the Practice Leader’s leadership team, as well as Partners and Senior Partners across other practices and our Account and Sector teams. You will also work closely with internal functions including Finance leadership and the CFO organization, Delivery Excellence, and Procurement. Externally, you will engage with client executives up to and including CIOs, CHROs, and CFOs.

Success in this role requires strong cross business collaboration and the ability to influence without authority, aligning diverse stakeholders to move priorities forward quickly and professionally. This demands exceptional emotional intelligence and political maturity. You must be able to read the room, navigate complex dynamics, handle sensitive issues with discretion, and still drive outcomes with confidence and pace.

This role is expected to carry a meaningful client-facing component. You will build the capability to lead select advisory and delivery responsibilities directly with clients. This includes:

• Supporting and scaling our HR Technology Strategy offering by developing expertise over time and leading select advisory engagements as a consultant, including business case development, investment rationales, and executive ready recommendations with client executives
• Serving as the Delivery Executive or Project Manager for select engagements, owning end-to-end delivery, status and governance reporting, financial tracking, and client communication
• Attending selected governance and steering committee meetings on behalf of the Practice Leader and representing the practice professionally

Project Managers and Delivery Executives will run day to day delivery. Your role is to digest the day-to-day signals, synthesize what matters, ensure overall financial and operational health, and accelerate any issues the Practice Leader needs to know, including:

• Establishing visibility across all projects and programs, including status, risks, key decisions, and emerging issues
• Partnering with PMs and Delivery Execs to surface risks early, unblock decisions, and maintain a strong execution cadence
• Reviewing engagement financials regularly and flagging trends early, including burn, scope, margin pressure, and forecast variances
• Ensuring billing hygiene by driving timely invoicing, tracking receivables, and following up

You will be deeply involved in pursuits, from qualification through proposal…