Pro Product Specialist - Field Pro

Pro Product Specialist - Field Pro

Join the Pro Product Excellence team at Service Titan to influence continued success and help shape the future of the service industry. You will manage and develop a portfolio of residential and commercial service companies, driving revenue and customer success.

• Manage a book of business in partnership with Service Titan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
• Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions and potential risks.
• Evolve and diversify your Pro Product knowledge enabling you to handle a variety of customer questions and assess product fit.
• Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization and opportunities across tenants.
• Drive an amazing ongoing customer experience through optimization discussions, specialized support and demonstrating extreme ownership over customer outcomes.
• Create a high‑trust environment that fosters positive customer sentiment for referrals, social connection and future adoption.
• Participate in an active feedback loop with Product, translating customer experience and quality of life needs effectively.

• 2+ years of relevant experience managing multiple accounts with a proven track record of success, or 1+ years experience in the home services industry as a GM, Ops Manager or similar role.
• BA/BS degree preferred.
• Self‑starter who thrives in a fast‑paced environment, demonstrates ability to lead, motivate and maintain high attention to detail.
• Proven ability to multi‑task and manage multiple projects at a time using data‑driven decision‑making to identify level of priority.
• Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
• Intermediate level understanding of value drivers in recurring revenue business models.
• Preferably experience in the Trades or field services ecosystem, either directly or through supporting field‑based sales and operations teams in a SaaS or technology environment.
• Ability to translate product adoption and performance data into executive‑level value conversations, connecting product usage to measurable outcomes such as revenue growth, efficiency gains or cost savings.
• Demonstrated experience managing complex customer initiatives such as large‑scale rollouts, multi‑stakeholder implementations or phased deployments, with the ability to apply strong project management fundamentals.
• Experience partnering cross‑functionally with Sales, Implementation, Account Management and Product teams to drive adoption, expansion and customer outcomes.

Being human isn’t about checking every box on a list. It’s about the experiences we share and the perspectives we bring. If you have the skills but feel hesitant because of your background, apply anyway. We need amazing people like you to challenge conventions and think differently about the problems we’re solving.

• Flextime, recognition and support for autonomous work: flexible time off, learning and development opportunities, onboarding program, leadership training, peer‑nominated awards and more.
• Holistic health and wellness benefits: company‑paid medical, dental and vision for you and your dependents, RSP match and employee assistance program.
• Support for all stages of life: parental leave and support, up to $20k in adoption reimbursement, on‑demand maternity support, free breast milk shipping, financial planning tools and more.

Entry level

Full‑time

Service Titan is committed to fair and equitable compensation and does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, protected military or veteran status, sexual orientation or any other characteristic protected by applicable law.

Expected salary range for this role for candidates residing in Canada is between $58,400 CAD – $87,600 CAD. Actual compensation may vary depending on skills, performance, experience and location.

Calgary, Alberta, Canada