Job Description & How to Apply Below
Location:
Viewpoint Calgary, 37 Quarry Park Blvd S E #160 - Calgary - AB T2C 5P9
Status:
Full-time, In-Person
About Viewpoint
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.
Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.
Summary
The Business Development Administrator plays a crucial role in supporting the Business Development team and the Roster team by managing overflow tasks, assisting with client acquisition and retention, and contributing to various marketing and business development initiatives. This position requires a highly organized, detail-oriented, and proactive individual with excellent communication and interpersonal skills. The Business Development Administrator will be responsible for a wide range of activities, from assisting with incoming referrals to assisting with marketing campaigns and building relationships with potential and existing clients.
While the role does have set hours for office attendance, there is some requirement for the successful applicant to work some evening hours and potentially, on occasion, during a weekend. The role requires a minimum of four days in the office.
Main Responsibilities
Referral Management:
Assist the Business Development team in processing and managing incoming referrals as assigned.
Ensure timely and accurate data entry and tracking of referrals.
Respond to potential new client inquiries to gather necessary information and qualify leads.
Expert Outreach:
Conduct research to identify potential new assessors to join Viewpoint’s industry leading roster of medical specialists.
Maintain and update the expert assessor database.
Assist with the onboarding process for new assessors.
Webinar Program Support:
Assist with the planning and execution of the Viewpoint webinar program.
Generate and manage Zoom links for webinar sessions.
Coordinate with speakers and attendees around webinar invitations and attendee confirmations.
Track webinar related engagement metrics.
Marketing and Communications:
Assist with mail merge projects, including data preparation and execution.
Support marketing initiatives, such as content creation and social media management.
Manage Constant Contact mail outs, including list segmentation and campaign tracking.
Review and expand mail merge lists to identify new potential clients.
Identify opportunities to expand services with existing clients.
Event Attendance:
Attend industry events and conferences from time to time with senior colleagues to provide additional support, where necessary, to the Business Development team.
Other Duties: Attend occasional evenings and weekends as required.
Qualifications
Post-secondary education in business, marketing, or a related field is an asset.
Experience in the rehabilitation, insurance or legal industry and/or marketing, sales or client care role.
Strong verbal and written communication skills are essential for interacting with clients and internal teams.
Ability to build and maintain relationships with clients and assessors.
Excellent interpersonal and relationship-building skills.
Ability to work well in a team environment and independently when required.
Strong organizational skills and attention to detail.
Understanding of sales principles and customer relationship management.
Proficient with Microsoft Office (Word, Excel, Outlook) and familiarity with CRM software is a plus.
Prior experience in sales or customer service is…
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