Director of Customer at Neo

Position: Director of Customer Growth at Neo
Lead the transformation of customer experience at Neo as the Director of Growth and Experience Systems. Drive innovation and efficiency to create lasting customer relationships and revenue growth.
In this senior role, you will architect change in customer operations, shifting from cost centers to growth enablers. You will design systems, processes, and tools that enhance customer interactions while integrating growth initiatives. This position demands operational thinking paired with a commercial lens to achieve high-quality experiences and scalable efficiencies.

Key Responsibilities:

• Redesign customer operation systems for growth enhancement

• Integrate revenue-generating motions into service interactions

• Analyze data to optimize processes from first principles

• Collaborate on AI & automation operational strategies

• Ensure lifecycle integration of operations systems
Requirements:

• Proven experience in transforming customer operation systems

• Strong analytical skills and data fluency

• Commercial instinct for embedding growth in service

• Capable systems design and change management experience

• Comfort with ambiguity in evolving operational strategies
Shape the future of financial services and customer success at Neo.
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