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Job Description & How to Apply Below
Reports To:
Vice President, Operations
Location:
Alberta (Regional Travel Required)
Employment Type:
Permanent Full-Time
At 123
Dentist, we’re Canada’s largest majority dentist‑owned network of dental practices, with more than 425 locations nationwide and over 5,000 team members. We provide dental practices with comprehensive non‑clinical support including finance, HR, marketing, procurement, and operational expertise—so dentists can focus on what they do best: delivering exceptional patient care.
As we continue to grow across Canada, we are focused on building high‑performing regional operations that drive consistency, profitability, and an exceptional experience for both patients and clinic teams.
About
The Role
As Director of Operations, you will be responsible for leading the performance of a regional network of dental clinics across Alberta. This is a hands‑on, field‑based leadership role where you will own regional performance across business, financial, operational, and patient experience outcomes. You will lead and develop Regional Managers, ensuring execution of the operating plan while driving accountability, consistency, and continuous improvement across clinics.
You will partner closely with the Vice President of Operations, Finance, HR, and Clinical teams to translate strategy into execution at the clinic level.
This role is ideal for a leader who thrives in fast‑paced, multi‑site environments and enjoys being close to the field, solving problems, and directly influencing performance outcomes.
What You’ll Do
Own regional performance across profitability, cash flow, operational efficiency, and patient satisfaction
Lead, coach, and develop Regional Managers to execute operational plans and achieve performance targets
Maintain strong on‑site visibility across clinics within the region
Partner with Finance to build, manage, and execute regional budgets and financial plans
Monitor and drive key performance metrics across clinics, ensuring accountability to operational and business KPIs
Work closely with Clinical Quality Assurance to ensure compliance and clinical standards are met
Collaborate with Business Intelligence teams to track performance trends and translate data into action
Drive performance management processes, ensuring issues are addressed proactively and effectively
Support talent development, retention, and recruitment efforts in partnership with HR and Talent Acquisition
Lead operational communication between clinic teams, managing partners, dentists, and corporate leadership
Identify operational gaps and implement solutions to improve efficiency, profitability, and patient experience
Ensure consistent execution of company policies, SOPs, and operational standards across the region
Support HR‑related matters in alignment with company policies and culture
Act as the key regional liaison between field operations and executive leadership
What You Bring
8+ years of progressive operations experience in a multi‑site environment
3+ years in a senior leadership or director‑level role
Experience managing regional or multi‑unit operations (healthcare, dental, retail, franchise, or similar environment preferred)
Strong financial acumen with experience managing budgets and driving operational performance
Proven ability to lead and develop high‑performing field leadership teams
Strong analytical, problem‑solving, and decision‑making skills
Excellent communication and relationship management abilities
Ability to thrive in a fast‑paced, changing, and growth‑oriented environment
Strong sense of ownership, accountability, and operational discipline
Willingness to travel regularly across the assigned region
Why Join 123
Dentist?
Take ownership of a large regional operations portfolio with direct impact on performance
Work closely with executive leadership on strategic and operational execution
Join a collaborative, fast‑growing organization with strong national support functions
Opportunity to lead and develop high‑performing regional teams
Be part of a mission‑driven organization focused on improving access to quality dental care across Canada
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