Bilingual Install Services Coordinator

Job Description
Calgary Headquarters,  Ave SE, Calgary, Alberta, Canada

Posted Friday, June 12, 2026 at 8:00 AM

Job Type: Full-time, Permanent

No. of Openings: 1

Internal

Job Title:

Bilingual Install Services Coordinator

Reports To:

Manager, Install Services

Don’t miss your chance to work with PBS, the third largest Dealership Management System provider in North America. PBS has been transforming how people buy and service cars for almost 40 years.

The Role
As a Bilingual Install Services Coordinator you will work with the Dealer Training Optimization team and Project Management team to facilitate a dealership transition from their current DMS provider to PBS.

Job Responsibilities

Work with Install Services Sr. Coordinator to ensure initial calls to dealerships are completed and information relayed to the teams.

Coordinate with Install Services Manager and Sr. Coordinator to ensure tasks on the Install Services checklist are completed before the install date by monitoring various department tasks, queues, scripts.

Follow up with dealership staff to obtain required information and ensure they have everything needed for the install.

Schedule staff for all DMS installs and book newer staff to shadow installs.

Communicate and collaborate regularly with Dealer Services teams and other departments to ensure all prerequisites for a successful install are met.

Process travel incentives and ensure correct incentives are distributed.

Schedule and book onsite days for dealerships requesting onsite trainers.

Work with training manager to ensure correct shadow process is in place and followed by staff.

Provide install gear (shirts, badges, etc.) for staff becoming install resources.

Assist with fast‑track installs from the sales department to ensure nothing is missed.

Work with Install Services Manager on various projects.

Assist the DTO Info Admin team with loading and coding of financials, DOCs, income dashboards, manufacturer inspections, loaner agreements, tire storage stickers, transfer of ownerships and letterheads.

Respond to both internal and external support requests in a timely manner.

Escalate issues to the corresponding teams when needed.

Commit to an ongoing system of education and cross‑training.

Maintain documentation and update processes as they change within the department.

Qualifications

Fluent in French and English (speaking, reading, writing).

1–2 years of previous experience in a related industry or field.

Strong knowledge of Microsoft Office Suite, with proficiency in Excel.

Problem‑solving and troubleshooting skills.

Effective time management.

Strong organizational skills.

Strong multi‑tasking and prioritization.

High School Diploma.

Available for occasional work on Saturday and/or Sunday to support software installations.

Available for occasional work on U.S./Canadian holidays based on installation needs.

What we offer

Professional Development  – Continuous training, industry certifications, and clear pathways for career advancement.

Travel Opportunities  – Travel to locations across Canada, the U.S., and the Caribbean.

Comprehensive health benefits  – Medical and dental coverage to support your well‑being.

Paid Time Off  – Generous PTO to help you recharge and maintain work‑life balance.

Inclusive culture  – A collaborative, supportive team environment where your ideas and voice truly matter.

Employee recognition  – Regular appreciation programs and performance‑based incentives.

Competitive compensation package  – Competitive annual base salary, up to $4,800 per year in product certification bonuses, outstanding travel incentive bonuses, additional performance incentives.

Staff discounts  – Exclusive savings with partners such as GM, Dell, and more.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

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