Senior Program Manager

About Stride

Stride is a technology-enabled lottery and fundraising platform that helps charitable and non-profit organizations grow revenue through compliant, engaging, and operationally excellent gaming and fundraising programs. We work with foundations, healthcare organizations, and mission-driven partners across Canada to deliver exceptional participant experiences while maintaining strict operational and regulatory standards.

Our work helps generate millions of dollars annually in support of life-changing healthcare initiatives, groundbreaking research, and essential community services across Canada. By combining strategic insight, operational excellence, and a deep commitment to our clients’ missions, we help deliver high-impact results that make a real difference in the lives of Canadians.

As Stride continues to grow, we are investing further in operational excellence, cross-functional coordination, and scalable internal processes to support our next stage of expansion.

We are seeking a highly organized and proactive Program Manager to support strategic initiatives, operational projects, and cross-functional execution across the organization.

This is a highly visible, client-facing role responsible for supporting the successful delivery of client programs, operational initiatives, and strategic projects across the organization. The ideal candidate is a proactive, highly organized, and solutions-oriented professional who excels at coordinating complex initiatives, improving execution, and supporting high-quality client delivery across a growing organization.

This person must be comfortable managing client-facing initiatives while also helping improve internal workflows, accountability, communication, and cross-functional coordination. This is a newly evolved role designed to strengthen cross-functional execution, client delivery, and operational scalability across the organization. We are looking for someone who enjoys building operational maturity within a growing organization and can balance strategic thinking, client interaction and hands‑on execution.

This role reports directly to senior leadership and works closely with department leaders across the organization. The successful candidate will coordinate across established internal teams including marketing, technology, finance, operations, customer service, and compliance. This role offers significant ownership and autonomy for someone who thrives in fast-moving, growth-oriented environments.

• Support the successful delivery of client programs, launches, and operational initiatives
• Build strong and professional working relationships with client stakeholders and partners
• Lead client meetings, implementation discussions, status reviews, launch planning, and issue resolution
• Help manage timelines, deliverables, communication, and project coordination across client-facing initiatives
• Ensure a high-quality, responsive, and professional client experience throughout all phases of engagement
• Assist in translating client objectives into actionable operational plans and internal priorities

• Oversee multiple concurrent projects, launches, and ongoing operational programs from planning through execution and optimization
• Develop and maintain project plans, timelines, dependencies, operational trackers, and delivery schedules
• Coordinate execution across marketing, technology, operations, finance, compliance, customer service, and external vendors
• Help ensure priorities and deliverables remain on track across teams
• Anticipate blockers, identify risks early, and proactively support solutions
• Support operational readiness for launches, campaigns, and recurring program cycles

• Help build and scale internal workflows, operational processes, and organizational structure
• Own and maintain project management and operational workflows within Click Up
• Develop scalable templates, SOPs, dashboards, automations, reporting structures, and tracking processes
• Improve organizational visibility, communication, and workflow efficiency through process…