Merchant Success Manager

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

Target total compensation ranges from $77,000 - $92,000, including a fixed annual salary of $65000 - $80,000, an employee equity plan grant, and world-class benefits.

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

As a Merchant Success Manager on our Merchant Success team, you will help merchants get value from Aftersell and Rokt product suites quickly and consistently—owning well-defined playbooks that retain and grow our partner base, and keeps day-to-day operations running smoothly while proactively spotting small inefficiencies and improving how we scale.

Become the trusted advisor who propels our clients to new heights as a Client Success Associate  this role, you’ll blend relationship management with cutting-edge AI insights to drive long-term client growth and satisfaction. You’ll take charge of key client partnerships, ensuring they maximize the value of Rokt’s platform through strategic guidance and data-driven marketing initiatives. If you are passionate about helping clients succeed, love solving business challenges with innovative tech, and want to directly influence client growth, this opportunity is for you.

• Own Client Relationships: Serve as the primary point of contact for a portfolio of Rokt’s clients. Build deep, positive relationships and become a trusted partner who understands each client’s goals and challenges.
• Drive Client Growth: Develop and execute strategic plans for each account to increase engagement and revenue. Identify upsell or cross-sell opportunities and present solutions that help clients achieve even greater success.
• Leverage AI & Data: Use AI-powered tools and analytics to gain actionable insights on client behavior and campaign performance. Continuously optimize campaigns and recommendations based on data, ensuring clients get the best results.
• Champion the Client Internally: Collaborate with product, engineering, and marketing teams to advocate for your clients’ needs. Make sure client feedback leads to improvements in our products and offerings.
• Deliver Impactful Results :
  Track key success metrics (ROI, conversion, growth rates) for your clients. Regularly report on outcomes and proactively address issues, keeping clients happy and confident in Rokt’s value.

• Client-Centric & Empathetic :
  You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities.
• Strategic Problem Solver :
  You approach client challenges with first-principles thinking and creativity. You enjoy using data and insights to craft tailored solutions that drive results.
• Adaptable & Tech-Savvy :
  You’re excited to use AI and the latest tools to enhance customer experiences. You quickly learn new technologies and apply them to improve outcomes for clients.
• Proactive & Accountable :
  You take initiative to identify what needs to be done for your clients without waiting to be asked. You own your accounts and projects, always delivering on your promises.
• Collaborative Communicator :
  You excel at working…