Supervisor - Account Management

Holman is a global automotive leader that serves both commercial and consumer clients.

• Lead, coach, and develop a team of Account Executives, including performance management, career development, and succession planning.
• Ensure consistent execution of the Account Executive operating model, including account cadence, risk identification, and proactive client management.
• Oversee portfolio health by monitoring client satisfaction, service performance, and escalations across assigned accounts.
• Proactively manage and mitigate client risk, ensuring timely resolution of issues and implementation of sustainable, root‑cause solutions.
• Partner with Sales to support client retention, identify growth opportunities, and participate in prospect engagements as a subject matter expert.
• Guide team members in developing and executing strategic account plans that align with client goals and industry best practices.
• Support the development and delivery of executive‑level Business Reviews, ensuring clear insights into client performance, costs, compliance, and program utilization.
• Identify portfolio‑level trends and recommend strategic or operational improvements to enhance client outcomes and team efficiency.
• Lead cross‑functional collaboration to resolve client issues and drive continuous improvement initiatives.
• Manage account transitions and sensitive client communications with professionalism and consistency.
• Recruit, onboard, and train new team members, ensuring a strong foundation for success.
• Facilitate team meetings, training sessions, and ongoing knowledge sharing to support capability development.
• Maintain a strong understanding of industry trends, competitive positioning, and Holman service offerings to support strategic decision‑making.
• Promote a high‑performance culture focused on accountability, engagement, and client satisfaction.
• Perform other duties and special projects as assigned.

• Bachelor’s degree in Business Administration or equivalent experience.
• Extensive experience in client service within the fleet management industry.
• Strong knowledge of fleet programs, vehicle manufacturers, and industry best practices.
• Proven ability to lead, coach, and develop high‑performing teams.
• Strong strategic thinking and critical decision‑making skills.
• Ability to align client needs with organizational capabilities and long‑term objectives.
• Exceptional verbal and written communication skills.
• Strong presentation and meeting facilitation capabilities.
• Ability to influence stakeholders at all levels internally and externally.
• Ability to manage multiple priorities with strong attention to detail and follow‑through.
• Strong problem‑solving skills with a focus on proactive, data‑informed decision‑making.
• Action‑oriented with a strong sense of accountability and ownership.
• Committed to continuous improvement, both personally and professionally.
• Dedicated to delivering an exceptional client experience.

• Consistent execution of the Account Executive operating model across the team.
• Improved client satisfaction, retention, and overall account health.
• Reduction in client and internal escalations through proactive management and coaching.
• Delivery of high‑quality, impactful Business Reviews across assigned accounts.
• Increased Account Executive capability, engagement, and readiness for career progression.
• Strong team morale driven by recognition, feedback, and a collaborative environment.
• Identification and implementation of process improvements that enhance efficiency and client outcomes.
• Effective collaboration with peers and leadership to address challenges and drive innovation.

We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $95,510.00 – $ CAD annually for full‑time employees. The annual compensation range is comprised of base pay earnings.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier‑free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.