Customer Success Manager for Mid-Market

Join Onfleet as a Customer Success Manager focused on mid-market clients. Elevate customer satisfaction and drive business growth through feature adoption and strategic account management.

In this vital role, you will serve as a trusted advisor, ensuring customers realize the full potential of the Onfleet platform. Engage with multiple stakeholders, monitor customer health metrics, and strategically drive expansion and retention efforts tailored to client needs.

Key Responsibilities:

• Build strong relationships with assigned mid-market customers

• Drive adoption of high-value platform features

• Proactively identify and manage account risks

• Communicate the value of Onfleet’s offerings

• Conduct executive reviews and check-ins for customer health

Requirements:

• 5+ years of customer success expertise

• Proven experience growing a book of business

• Excellent presentation and communication skills

• Strong analytical and problem-solving abilities

• Experience in negotiations and commercial terms

Empower mid-market customers to thrive with Onfleet's advanced delivery solutions.
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