Sr Director ARR Transformation and Customer Success Lead

Sr Director ARR Transformation and Customer Success Lead Job Description

Honeywell Technologies is hiring a Sr. Director, ARR Transformation and Customer Success
. Lead Process Automation’s Software transformation from a traditional software and project business into a subscription-led, customer value enterprise.

This role will own the strategy, commercialization, and execution required to transform the global software installed base into a connected ecosystem that continuously delivers measurable customer outcomes through software, data, and services. The role is accountable for accelerating Annual Recurring Revenue (ARR) growth by converting perpetual customers to subscription models, connecting customer operations through Digital Prime, and building a world-class Customer Success organization that maximizes adoption, retention, expansion, and lifetime value.

Success in this role will redefine the relationship between Honeywell and its customers—from selling software once to delivering operational outcomes throughout the asset lifecycle.

• Lead the enterprise-wide transformation from perpetual licensing and project-based revenue to a scalable subscription and Annual Recurring Revenue (ARR) business model.
• Develop and execute the global installed base conversion strategy across Honeywell Connected Industrial’s software portfolio.
• Drive commercial transformation from capital-intensive software purchases toward recurring, outcome-based commercial models.
• Establish long-term roadmap for subscription packaging, pricing, entitlement management, and recurring monetization.

• Transform the installed base into a connected digital ecosystem by driving telemetry connectivity through Digital Prime.
• Define the strategic roadmap for monetizing connected assets through predictive, advisory, optimization, cybersecurity, and operational intelligence services.
• Convert telemetry insights into new software offerings and recurring aftermarket revenue streams.
• Increase customer lifetime value by expanding digital adoption throughout the operational lifecycle.

• Build Customer Success as a strategic business capability responsible for customer outcomes, renewal, retention, expansion, and advocacy.
• Design scalable customer success operating models, health scoring, onboarding frameworks, value realization programs, and executive business reviews.
• Establish measurable customer value frameworks that quantify operational, financial, sustainability, and productivity outcomes delivered by Honeywell software.
• Position Customer Success as a commercial growth engine driving Net Revenue Retention (NRR) and expansion revenue.
• Design innovative subscription offerings including value-based, usage-based, consumption-based, and outcome-based commercial models.
• Lead executive customer negotiations involving contract modernization, recurring commercial structures, and Cap Ex-to-OpEx transitions.
• Develop monetization strategies for upgrades, cross-selling, premium digital services, AI-enabled offerings, and lifecycle subscriptions.
• Build compelling executive business cases demonstrating measurable customer ROI.

• Champion organizational transformation toward a software-first, customer-centric, recurring revenue culture.
• Align Global Business Enterprises (GBEs), regional organizations, Sales, Product Management, Engineering, Finance, Legal, Operations, and Customer Support around a unified transformation roadmap.
• Influence executive leadership on investment priorities, product strategy, commercial policies, and operating models without direct organizational authority.
• Serve as the executive sponsor for ARR transformation initiatives across the enterprise.

• Develop executive dashboards tracking Software ARR growth, Annual Contract Value (ACV), Customer Lifetime Value (CLV), Customer Acquisition Cost (CAC), Net Revenue Retention (NRR), Gross Revenue Retention (GRR), renewal performance, product adoption, and customer health.
• Leverage telemetry analytics and customer usage data to identify expansion opportunities, predict…