In-Person ServiceNow Analyst Role at WestJet

Join West Jet in a key Business Analyst role that emphasizes in-person collaboration to enhance our Service Now platform. Utilize your business acumen to drive effective project execution and stakeholder engagement.

This Business Analyst position focuses on leading the assessment and intake of Service Now requests, ensuring thorough understanding and documentation of business needs. You will work closely with various stakeholders to analyze current processes and identify opportunities for improvement. Your ability to communicate effectively across organizational levels will be crucial in translating complex requirements into actionable recommendations.

Key Responsibilities:

• Serve as the lead for new Service Now intake requests

• Partner with stakeholders to determine business objectives

• Analyze current processes and propose enhancements

• Document process maps, requirements, and business cases

• Collaborate with Product Owners on solution enhancements

Requirements:

• Bachelor’s Degree in a relevant discipline

• 5+ years in business or technical environments

• Service Now Certified System Administrator desirable

• Proven communication skills with stakeholders

• Experience supporting transformation initiatives

Elevate business processes and enhance operations with your expertise at West Jet.
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