Service Enablement Specialist

Company:
Finning Canada Number of Openings: 1 Worker Type:
Permanent

Position Overview:

Location:

Calgary, AB, Edmonton, AB, Red Deer, AB, or Surrey, BC

Schedule:

Monday to Friday, 7:30 AM – 4:00 PM Position Type:
Full-Time, Permanent Work Arrangement:
In office Build Better Processes. Support Operational Excellence.

• Support service operations across Canada by providing expertise on service systems, processes, and tools.
• Analyze operational data and performance metrics to identify opportunities for improvement.
• Develop, maintain, and communicate best practices, quick reference guides, and process documentation.
• Collaborate with branch and facility leaders to improve service performance and operational efficiency.
• Support continuous improvement initiatives and change management activities.
• Ensure the accuracy and integrity of operational data and reporting.
• Assist with reporting, KPI tracking, and business analysis.
• Act as a liaison between operational teams and business stakeholders to identify and implement improvements.
• Support users of service-related applications and systems.
• Participate in projects from planning through implementation and follow-up.
• Build strong working relationships across departments while maintaining professionalism and confidentiality.

• Strong verbal and written communication skills.
• Exceptional attention to detail and organizational abilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Comfortable working independently and influencing others to achieve results.
• Experience supporting process improvement and change management initiatives.
• Strong proficiency with Microsoft Office applications, particularly Excel.
• Experience working with operational systems, reporting, and performance metrics.
• Ability to communicate effectively with employees and leaders at all levels.

• Post-secondary education in Business, Operations, Supply Chain, Engineering, Technology, or a related field.
• Experience supporting service, maintenance, equipment, or operational environments.
• Knowledge of business systems such as ERP, workforce management, CRM, or service management applications.
• Understanding of operational processes, performance reporting, and continuous improvement methodologies.
• Experience working with change management principles or related training is considered an asset.

At Finning, you'll work with a team focused on continuous improvement, operational excellence, and supporting some of the most critical equipment and service operations across Canada. You'll have the opportunity to collaborate with leaders across the organization, contribute to meaningful initiatives, and help drive improvements that make a lasting impact.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.