Senior Market Manager at TELUS

Drive strategic change with TELUS as a Senior Market Manager in Calgary, AB. Your focus on transforming the billing experience will directly impact customer satisfaction and business performance.

At TELUS, this pivotal role merges marketing strategy with customer experience, requiring extensive collaboration. You will develop and execute key initiatives aimed at simplifying the billing process and enhancing the customer payment experience. Join a team where your insights will drive significant improvements in customer engagement and operational efficiency.

Key Responsibilities:

• Lead the multi-year Transformation Roadmap for customer payments

• Drive product strategy to simplify billing processes

• Manage cross-functional stakeholder groups for effective execution

• Utilize billing data to diagnose root causes of customer issues

• Validate solutions through customer research and testing

Requirements:

• 4+ years in a strategy or analytical role

• Strong problem-solving and communication skills

• Experience in telecommunications or technology sectors

• Ability to influence cross-functional teams

• University degree in business or related field

Bring your strategic mindset and collaborative approach to TELUS and help reshape the customer billing journey.
#J-18808-Ljbffr