Regulatory & Policy Specialist

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone.

We know who we are, and we’re confident in our approach.

Join Flair's Airport Operation steam, where standardized processes, compliance, and continuous improvement support the safe and consistent delivery of airport operations across the network. Reporting to the General Manager, Airports Change & Policy, the Regulatory & Policy Specialist is responsible for the development, maintenance, governance, and continuous improvement of the department's policies, procedures, standards, and controlled documentation. This role ensures operational requirements remain aligned with applicable legislation while translating regulatory and business changes into practical, standardized processes.

Working closely with operational leaders and cross‑functional stakeholders, the Regulatory & Policy Specialist oversees the policy lifecycle, maintains airport operational manuals and standard operating procedures (SOPs), coordinates regulatory updates, and ensures controlled documentation remains accurate, current, and aligned with company standards and regulatory obligations.

This role is an on‑site position based in either our Calgary, AB, Edmonton, AB, Vancouver, BC, or Toronto, ON office.

• Develop, maintain, and continuously improve Airports operational manuals, policies, standard operating procedures (SOPs), forms, and controlled documentation, including the Ground Operations Manual (GOM), Passenger Handling Manual (PHM), Airport Customer Operations Manual (ACOM), Cargo Manual, and other Airports publications.
• Monitor, interpret, and assess Canadian, U.S., and international aviation regulatory requirements, ensuring operational documentation remains current, compliant, and aligned with applicable legislation and industry standards.
• Maintain traceability between regulatory requirements and operational policies, ensuring regulatory obligations are accurately reflected within company procedures and supporting documentation.
• Lead the review, revision, approval, publication, and distribution of controlled operational documents, ensuring compliance with established document control standards and governance processes.
• Translate complex regulatory and technical requirements into clear, practical, and operationally effective policies and procedures that support consistent execution across the airport network.
• Serve as the department's subject‑matter expert for below‑the‑wing operations, including ramp safety, aircraft servicing, marshalling, pushback and towing, aircraft loading and unloading, Ground Support Equipment (GSE), dangerous goods, winter operations, de‑icing interfaces, turnaround standards, and ground handling procedures.
• Provide policy and regulatory expertise for above‑the‑wing operations, including passenger processing, check‑in, boarding, baggage handling, accessibility requirements, customer service obligations, APPR compliance, security procedures, and irregular operations (IROPs).
• Collaborate with Airport Operations to ensure operational policies, procedures, and standards accurately reflect operational requirements and remain practical for frontline employees and contracted service providers.
• Conduct operational risk assessments relating to policy, procedural, and regulatory changes, identifying impacts and supporting the implementation of appropriate mitigation strategies.
• Support the implementation of operational initiatives, new technologies, and business process changes through the development and maintenance of supporting operational documentation.
• Participate in regulatory inspections, internal audits, compliance reviews, and corrective action activities by maintaining accurate documentation…