Processing Center Advisor – Child Care Programs

Contract: September 1, 2026 – March 31, 2027

Positions: 8

Location: Calgary or Edmonton, AB

Work Arrangement: Hybrid – may require up to 5 days/week in office

We are seeking detail-oriented and client-focused Processing Center Advisors / Child Care Assessors to support Alberta families, childcare providers, and stakeholders through various child care programs and services.

• Review, assess, and process applications, renewals, and amendments according to program policies and guidelines.
• Assess client eligibility by reviewing financial and supporting documentation.
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders.
• Explain program requirements and assist clients with online services and processes.
• Investigate and resolve application, payment, eligibility, and system-related issues.
• Maintain accurate records while following privacy, security, and information management requirements.
• Work with internal and external stakeholders to support effective program delivery.
• Participate in testing, training, continuous improvement, and operational initiatives.

• Experience in customer service, program administration, benefits administration, case management
  , or a related field.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Ability to interpret and apply policies, procedures, legislation, and program guidelines.
• Strong attention to detail and accuracy when reviewing information and documentation.
• Ability to manage multiple priorities in a high-volume, fast-paced environment
  .
• Excellent verbal and written communication skills.
• Experience handling sensitive and confidential information professionally.
• Strong interpersonal skills with a client-focused and empathetic approach.

• Experience working with government programs, eligibility assessments, or social benefits administration
  .
• Experience supporting clients with complex or sensitive situations.
• Experience working with multiple databases and systems simultaneously while providing customer service.

• Successful candidates will be required to complete Level 2 Enhanced Security Screening
  , including a Criminal Record Check and Financial Management Risk Indicator Screening (FMRIS).

If you're organized, analytical, and passionate about providing high-quality client service while supporting families and community programs
, we’d love to hear from you.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.