Uptime & Warranty Leadership at Nors

Embrace a leadership role that focuses on uptime and warranty management at Nors Canada. Drive customer satisfaction and operational excellence through key initiatives and performance metrics.

As the Uptime Center & Warranties Manager, you will focus on maximizing uptime and enhancing warranty recovery strategies. Your responsibilities encompass training systems, operational alignment, and improving customer experiences through effective governance and compliance measures. This role requires analytical prowess and the capability to manage ongoing improvements across multiple fronts.

Key Responsibilities:

• Enhance technician training and capability alignment

• Monitor performance metrics and driving recovery rates

• Address down unit issues and escalate for resolution

• Analyze warranty performance monthly and annually

• Improve the overall uptime strategy for long-term success

Requirements:

• Excellent organizational and strategic planning skills

• Proven experience in operational management

• In-depth knowledge of warranty processes

• Relevant educational background

• French proficiency is beneficial

Lead the transformation of uptime management and enhance customer engagement at Nors Canada.
#J-18808-Ljbffr