Senior Analyst, Strategy Transformation

Career Opportunities:
Senior Analyst, Strategy, Performance & Transformation (45476)

Requisition
45476
-Posted
- Finance

- Canada

- Alberta

- Calgary

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at  Connect with NRG on Facebook, Linked In, and follow us on Twitter @nrgenergy.

The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights, financial and operational analysis, executive-ready communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance, this role enables both customer transformation and broader business performance priorities by translating customer, operational, financial, market, and regulatory data into actionable recommendations.

The Senior Analyst supports retention, churn reduction, customer experience improvement, strategic planning, portfolio reporting, business case development, and cross-functional initiative execution. This role helps ensure initiatives are grounded in data, aligned with regulatory and business requirements, and connected to measurable customer, operational, and financial outcomes.

• Analyze customer data, including retention trends, churn drivers, complaint data, and operational performance metrics to identify insights and opportunities.
• Support the development of customer segments, journeys, and experience strategies through data analysis and research.
• Translate data into clear insights and recommendations that inform strategic priorities, initiative design, and investment decisions.
• Conduct competitive, regulatory, and market analysis to support strategy development and evolution.
• Prepare analytical summaries and briefing materials to support strategic discussions and decision-making.

• Support the translation of strategy into execution by contributing to initiative planning, including defining requirements, documenting business needs, and supporting roadmap development.
• Track initiative progress against defined milestones, identifying risks, dependencies, and delays for escalation.
• Assist in developing and maintaining project artifacts such as business requirements, process documentation, and change impact assessments.
• Collaborate with cross-functional stakeholders to gather inputs, validate assumptions, and ensure alignment on initiative scope and outcomes.
• Support governance processes by preparing status updates, reporting materials, and meeting documentation.

• Monitor performance trends and identify gaps between expected and actual outcomes.
• Provide regular reporting and insights into initiative performance, highlighting key trends, risks, and opportunities.
• Support the development and refinement of KPIs to ensure alignment with business and customer experience objectives.
• Translate complex data into clear, actionable insights for both operational and leadership audiences.

• Analyze drivers of customer churn and retention using behavioral data, complaints, and journey analysis.
• Support the identification of root causes impacting customer experience and retention outcomes.
• Contribute to the…