Senior Analyst in Customer Strategy at NRG

Elevate customer strategy at NRG as a Senior Analyst focused on performance and transformation in Calgary, Alberta. Leverage data insights and operational analysis for impactful decision-making.

This role, reporting to the Senior Manager of Customer Strategy & Transformation, plays a crucial part in improving customer experience through data-driven insights. You will analyze retention trends, churn drivers, and market data to inform strategic decisions and enhance our service offerings. Your capabilities will directly support the execution of transformative initiatives across the company.

Key Responsibilities:

• Analyze customer data and complaint trends for insights

• Develop and support customer journey experience strategies

• Prepare analytical materials for strategic discussions

• Track initiative progress and document project requirements

• Collaborate cross-functionally for aligned outcomes

Requirements:

• 3 years of experience in analytical roles

• Proficiency in data analysis tools like SQL, Excel

• Strong communication skills for executive reporting

• Experience in customer experience metrics is a plus

• Knowledge of Alberta's energy sector is beneficial

Drive performance improvement and strategic insights in customer management through your analytical expertise at NRG.
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