Sr Business Analyst - Disruption Management

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Since our story took off in 1996, West Jet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

West Jet is looking for an experienced Senior Business Analyst to join our Disruption Management team, reporting into the Portfolio Manager, Disruption Management.

Initially, this role will have a significant focus on disruption visualization and the implementation of an OCC Decision Support capability. You will lead the business analysis required to deeply understand how operational teams identify, assess and respond to disruption, helping define the information, visualization, business rules and decision-support capabilities needed to enable faster, more informed operational decisions.

As the Disruption Management portfolio evolves, the role will expand to support broader initiatives across the end-to-end disruption journey, translating complex operational challenges into clearly defined requirements, capabilities and measurable outcomes.

Working across Operations, OCC, frontline, commercial, Product and Technology teams, you will bring together operational expertise, data and stakeholder perspectives to ensure we solve the right problems and deliver meaningful improvements for our guests, employees and operation.

• Lead discovery and business analysis supporting the implementation of the OCC Decision Support capability.
• Develop a deep understanding of OCC decision-making, including what information is required, when it is required and how it should be presented to support effective disruption response.
• Define business needs and requirements for disruption visualization, situational awareness, alerts, decision support and operational information.
• Work closely with OCC SMEs, Product, Technology and other operational stakeholders to translate complex operational needs into actionable requirements.
• Identify data, process, integration and business-rule dependencies required to enable effective decision support.

• Lead discovery to define business problems, root causes, operational impacts and desired outcomes.
• Develop current- and future-state processes and capabilities, identifying gaps and opportunities for simplification, standardization and automation.
• Conduct options, impact and feasibility analysis to support portfolio and investment decisions.
• Translate operational and strategic priorities into clear business requirements and measurable outcomes.

• Lead requirements elicitation, analysis, documentation and validation across complex cross-functional initiatives.
• Facilitate workshops with operational SMEs, frontline teams, business leaders, Product and Technology.
• Challenge assumptions, reconcile competing requirements and drive stakeholder alignment.
• Maintain traceability from business problems and objectives through requirements, delivery and outcomes.

• Analyze operational, guest and performance data to identify trends, root causes and improvement opportunities.
• Establish baselines, KPIs and success measures for disruption management capabilities.
• Support business case development and quantify expected operational, guest, employee and financial benefits.
• Assess whether delivered capabilities are achieving intended outcomes and identify opportunities for continued optimization.

• Identify cross-functional dependencies, risks, assumptions and constraints.
• Assess impacts across people, process, technology, policy, data and frontline workflows.
• Support operational readiness and validate that delivered solutions meet agreed business requirements.

• Bachelor’s degree, diploma or equivalent combination of education…