Lead Coordinator, Guest Logistics

Year Round

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We’re all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general.

CMH is where mountain magic happens!

Things that are important to us:

Safety  as a cornerstone.

Share our  passion  – every day.

Always act with  integrity .

We work as a  team .

Aim for  best .

Balance  our social, fiscal, and environmental responsibilities.

Things that are important to you:

The opportunity to build lifelong friendships with staff and guests from around the world.

Working for a company that stands behind its mission, vision, and values.

An inclusive and rewarding company culture where employees are valued and supported.

Explore and work at a world-class mountain destination.

Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

Work with hospitality professionals that take pride in providing a high-end guest experience.

An opportunity to grow and learn in a work environment that promotes feedback and development.

Discounts with brand partners and on CMH merchandise.

Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Position Title:

Lead Coordinator, Guest Logistics

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To:

Manager, Guest Logistics

Location of Work:
Banff, Alberta

Job Status:
Full-time, Year Round

FLSA Status:
Non-Exempt

Number of Positions: 1

Direct Reports: 0

Indirect Reports: 5

Date of Last Review:
July 2026

Desired

Start Date:

Early September 2026

Posting Close Date:
August 14, 2026

Position Overview

The  Lead Coordinator, Guest Logistics  supports all logistics related to the transportation coordination of guests between key meeting points and CMH staging areas. This role is responsible for leading the coordinator team in Banff, ensuring smooth operations, and fostering a proactive and efficient work environment. This role requires a keen eye for operational details, and an ability to problem solve and adapt to unforeseen circumstances.

The  Lead Coordinator  will support Banff coordinators, lodge teams, communicate effectively with stakeholders, and ensure that all tasks are completed at high standard.

Essential Duties and Responsibilities

Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.

Perform administrative tasks pertaining to guest transfers and exchange day operations.

Monitor and process guest and lodge communications related to transportation.

Coordinate the on-coach food and beverage program.

Act as a point-person for Banff seasonal Transfer Coordinator staff accompanying guests on the coach.

Follow-up on guest inquiries with a solution-focused mindset.

Problem-solve logistical changes and impacts from road closures and delays.

Create exceptional guest moments as the first and last point of contact for the CMH experience.

Provide guidance, support, and mentorship to the coordinator team.

Serve as a liaison between team members and upper management.

Training of new seasonal staff, providing feedback and support to help team grow.

All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and provide assistance as required during emergency response…