Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including TV, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!
Who we are looking for:
This role will be supporting the Sales Operations team reporting to the Sales Operations Manager, directly impacting sales and revenue growth. This Sales Coordinator role is accountable for Onboarding, Offboarding, and general support for our Vendor Sales teams. This position will also provide regional support for our internal sales teams ensuring we enable them to be productive in the field. They will be working with an existing team that will offer ongoing support throughout their experience.
What you'll be doing:
- Support customer account onboarding, changes, renewals, migrations, upgrades, downgrades, and disconnects
- Manage account maintenance activities, work orders, and service migrations
- Provide operational support to Account Executives across Residential New Construction, Bulk, Major Accounts, and Furnished Suites
- Coordinate installations, mass deployments, VIP requests, and service delivery activities
- Respond to customer, account, billing, pricing, and product-related inquiries
- Review, investigate, and resolve customer and operational escalations
- Act as a subject matter expert for Bulk, MDU, and Furnished Suite account support processes
- Prepare and maintain reporting, dashboards, audits, and portfolio tracking
- Validate account data, identify discrepancies, and support compliance requirements
- Support pre- and post-sale reviews, audits, and migration activities
- Coordinate with Sales, Care, Technical Operations, Billing, and other internal teams to resolve customer requests
- Manage shared inboxes, task queues, and operational support channels
- Support furnished suite and superintendent account setup, service changes, and billing activities
- Contribute to special projects, process improvements, and business initiatives
- Collaborate cross-functionally to support customer retention, service delivery, and business objectives
What you Bring:
- Microsoft Office Experience (Excel, Word, TEAMs, & Outlook)
- Time management, critical thinking, organization, and problem-solving skills
- Work collaboratively with other team members, establishing a positive solution-focused forum to continuously learn and grow together
- Relationship building and communication skills that earn credibility and respect, establishing excellent relationships with primes, developing mutual respect through knowledge of standard business practices
- Attention to detail
- Creative problem solver
- Strong written communication
- Collaboration & professionalism with internal/external stakeholders
- Strong computer skills to learn new systems and processes
- Maintain strong change management skills
- Adaptable to change
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
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