Child Care Family Portal Supervisor

Job Information

Job Title:

Child Care Family Portal Supervisor

Job Requisition

Ministry:
Education and Childcare

Location:

Edmonton or Calgary

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary/Wage:
Permanent

Scope:
Open Competition

Closing Date:
September 18, 2026

Classification:
Administrative 1

Salary: $2,316.22 to $3,015.06 bi-weekly ($60,45 3 - $ 78,693/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Ministry of Education and Childcare support Alberta's children, students, families, educators, and service providers by advancing quality learning and care opportunities from early childhood through K to 12 educations. The ministry develops policies, programs, and initiatives that promote student success, educational excellence, inclusive learning environments, and accessible childcare services to help Albertans achieve positive outcomes and reach their full potential.

To learn more about Location Name and what it has to offer, follow this link:
Education and Childcare |

Make a difference for Alberta families by enhancing the client experience through the Childcare Family Portal.

The Alberta Childcare Family Portal is a secure digital service that provides parents and guardians with personalized access to childcare enrollment information and funding statements. The portal supports transparency and advances the modernization of Alberta's childcare system by providing families with convenient access to information and services.

The Childcare Family Portal Supervisor leads the delivery of high-quality support services that enable parents and guardians to access and effectively use the Family Portal. Through the leadership of a client-focused team, the position ensures families receive timely, accurate, and consistent assistance with portal access, navigation, and inquiries related to enrollment information and funding statements. The position supports continuous improvement of support services and contributes to a positive user experience for families accessing digital childcare information and services.

Working collaboratively with families, government partners, and technical and program stakeholders, the Supervisor helps ensure Family Portal services are responsive to client needs and supports the ongoing effectiveness and evolution of the portal as a key service channel for Alberta families.

• Recruit, onboard, and train new employees.
• Establish team and individual performance objectives.
• Monitor and evaluate employee performance and provide coaching.

• Monitor staff work to ensure adherence to confidentiality, procedures and guidelines.
• Provide interpretation and guidance on program requirements.
• Implement new procedures and operational changes.

• Review, investigate and assess complex or escalated parent concerns.
• Exercises supervisory judgment and engages appropriate stakeholders.
• Support staff in managing complex or contentious situations.

• Consult with staff on complex or unique cases.
• Lead case reviews and discussions on challenging circumstances.
• Support the development and maintenance of operational resources and knowledge tools.

• Monitor trends, emerging issues, and operational risks.
• Identify opportunities to improve processes and service delivery.
• Provide feedback on procedure and system enhancements.
• Contribute to the development of new operational practices and tools.

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