Collections Analyst

Job Summary

Reporting to the Collections Supervisor, the Collections Analyst recovers and reconciles accounts receivable balances, minimizing risk and exposure associated with the assigned customer portfolio. The analyst aligns customer payment behavior with sales terms, maintains strong relationships, ensures timely invoice payment, resolves billing issues, and supports overall cash flow and financial health.

• Manage an assigned portfolio of customer accounts to ensure timely collection of payments and adherence to credit terms.
• Contact customers via phone/email to secure payment on overdue invoices.
• Resolve billing discrepancies and disputes in collaboration with Sales, Customer Service, Operations, and Billing.
• Partner with the Cash Applications team to resolve unapplied or misapplied payments by providing remittance details and customer communications.
• Perform account reconciliations and coordinate correcting adjustments as needed.
• Maintain complete, professional, and timely notes of all customer interactions, commitments, and disputes in the system for transparency and audit readiness.
• Update collection status for weekly/monthly reporting and Allowance for Doubtful Accounts (AFDA) recommendations.
• Negotiate payment arrangements with customers and make timely decisions on held sales orders.
• Recommend accounts for escalation, credit hold, or third‑party collections/legal as appropriate.
• Submit credit limit review requests to the Credit department when required.
• Build and maintain positive relationships with customers and internal stakeholders, ensuring visibility and alignment on exposure, risk, recovery, and related issues.
• Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
• Perform administrative, ad‑hoc, or project‑related tasks as required regarding customer portfolios.
• Identify recurring issues, perform root‑cause analysis, and provide recommendations for process improvements to prevent reoccurrence.
• Provide weekly status updates for customer accounts on AR reporting and monthly updates for AFDA provisions.

• 3+ years of collections, credit, or accounts receivable experience in a B2B environment.
• Experience with dispute resolution, account reconciliations, and root‑cause analysis.
• Proficiency with ERP systems.
• Proficiency with Microsoft Office, strong Excel skills (sorting, filtering, lookups, pivot tables, and preparing reconciliations/basic analysis).
• Oil and Gas experience is an asset.
• Experience working within a Finance Shared Services model preferred.
• Excellent written and verbal communication skills, with the ability to adapt style to different audiences.
• Strong problem‑solving skills, attention to detail, and a customer‑focused mindset.
• Ability to prioritize effectively and perform in a high‑volume, fast‑paced environment under deadlines.
• Professional, adaptable, and confident when managing customer interactions.
• Comfortable working independently, with the flexibility to collaborate and support the team when needed.

Candidates must be legally eligible to work in the country in which they applied. The company is unable to sponsor employment visas at this time.

The company is an equal‑opportunity employer and encourages applications from all qualified individuals. We respect diverse cultures, traditions, and perspectives and are committed to equitable partnerships with Indigenous communities.

Final candidates will be required to undergo a confidential pre‑employment background check, including education, criminal, credit, drug and alcohol, and/or fitness for duty testing.