Assoc., Services bancaires personnels

Job Title

Personal Banking Associate

Calgary, Alberta, Canada

Full-time, 37.5 hours per week.

$45,700 – $61,000 CAD per year (plus variable pay and benefits).

At TD Canada Trust, we are the frontline of TD Bank. Our goal is to provide excellent customer service by performing a broad range of customer transactions and offering information and advice on products, services, and solutions. We aim to build deep, lasting relationships and promote products and services to meet customer needs.

• Engage customers in day‑to‑day advice, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the appropriate contact person while exercising good judgement on confidential matters.
• Educate customers on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to branch operations and processes to enhance customer experience and operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with regulations and TD’s Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting teamwork, participating in performance development, and sharing industry knowledge.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – to be completed within 6 months of appointment.
• Post‑secondary or undergraduate degree in a related field preferred.
• Proficiency in MS Office (Word, Excel, Outlook), branch software, and the internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic environment with strong administration, organizational, planning, and time‑management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude, initiative, and the ability to handle multiple tasks and changing priorities.
• A strong communicator with customer‑experience skills who can effectively connect verbally and in writing with customers and related teams.