Director, Credit & Collections

Lead, mentor and coach the Credit, Collections, Cash Applications and Commercial Finance teams in Finning Canada

Build, develop and manage diverse and high-performing teams

Responsible for managing the day-to-day operations of the company’s credit, collection, and commercial finance
· departments; 50-70 employees, 110,000 customer accounts, an accounts receivable balance of $500-600M and managing relevant information from 4 different ERP systems

Maintain governance and controls over the Company’s customer hierarchy

Full responsibility for the management of the Finning Canada Accounts Receivable risk profiles. Ensure credit exposure is appropriately managed, customers who are past due are appropriately escalated or referred to third party
· collections or legal. Ensure doubtful accounts are appropriately accounted for.

Leading the commercial finance team with the objective to maximize equipment revenue while providing financing solutions to customers

Provide strategic and operational leadership to the business with a focus on managing credit risk, driving collections velocity and improving AR aging, achieving alignment to key business strategies, decisions and financial KPI’s (e.g. DSO, FCF)

Create strong relationships with sales, operations and commercial teams across Finning Canada & Finning UK&I and work
· with them to improve the customer experience as it relates to the order to cash process

Planning, evaluating, implementing, and continuously improving all aspects of credit and collection processes and systems

Development and maintenance of departmental policies and procedures
· Identify and implement process improvements; continuously standardize and improve business and financial processes with a focus on global alignment

Engage with finance and sales leadership as a proactive, trusted financial business partner and drive business and operational performance to improve financial outcomes

Establish and maintain positive customer relationships and managing the escalation and resolution of significant credit issues and /or concerns

Set objectives for the Credit, Collections, Cash Applications and Commercial Financing teams in order to improve our cash position by setting appropriate credit limits, improving collections and aging of accounts, dealing with disputes on a timely basis and providing financing solutions to customers

Providing timely and accurate analysis and insights to executives in relation to accounts receivable balances including
· periodic reporting, quarterly provision recommendations in accordance with IFRS as well as KPI target setting and measurement. Build/Create custom reports for internal customers as requested.

Performance of the Credit, Collections, Cash Applications and Commercial Finance teams

Conduct business within established monetary authority levels and follow all Policy and Procedures Guidelines

Development and maintenance of Global Credit policies and procedures

Responsible for overseeing and ensuring effective credit risk management

Driving timely collections of outstanding accounts receivables, timely submission of customer invoices to applicable portals and identification and reporting of doubtful accounts

Timely applications of customer payments

Adherence to all polices regarding release of equipment being sold and adherence to the proper end to end process for consignments

Maintenance and accuracy of customer master data including the creation and maintenance of the customer hierarchy

Bachelor’s degree in Accounting or Business Administration required

CPA or CCP designation required

Ten or more years of credit/collections/risk management and accounting/reporting experiences

Five or more years of leading and managing people

Strong experience with financial analysis and financial modeling

Understands and adheres to International Financial Reporting Standards (IFRS), Customer Credit Agreement Act (CCAA), Personal Property Security Act (PPSA), Anti-Money Laundering

Proficient in MS Office applications and internal systems

Strong team leadership skills, capable of representing the business at a senior…