Practice Management Support Analyst at Doane Grant Thornton

Elevate your career as a Practice Management Support Analyst with Doane Grant Thornton. In this role, you'll ensure accuracy in credit note processing while delivering exceptional client service.

This Senior Analyst position specializes in managing credit note requests using D365 Finance & Operations. You will provide Tier 1 support for billing inquiries, manage service requests, and train peers on best practices. Your proactive communication and attention to detail will greatly enhance client experiences and support continuous process improvement.

Key Responsibilities:

• Provide Tier 1 support for D365 Finance & Operations

• Manage service requests with adherence to established service levels

• Offer training and best practices to internal clients

• Communicate effectively regarding system issues and resolutions

• Collaborate on process improvement initiatives

Requirements:

• Post-secondary education plus 2 years in business administration or finance

• Intermediate skills in Excel, Word, and Outlook

• Strong client service and problem-solving abilities

• Excellent verbal and written communication skills

• Experience with Dynamics 365 and Service Now is a plus

Bring your analytical skills and client-focused mindset to excel in this dynamic role.
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