Front Desk Supervisor

Position Overview

To ensure smooth operation of the Front Office operation by assisting the Front Office Manager, Front Office Assistant Manager and the front-line staff wherever needed. Must provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work all shifts and weekends if needed;

must be able to deal calmly and professionally with the public and staff in any and all crisis situations.

• Must have minimum 1 year experience in full service hotel.
• Must have basic computer skills:
  Microsoft Word, Excel, Internet and OPERA Clouds system.
• Knowledge of the area and surrounding attractions.
• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc.

• Achieve guest satisfaction & room revenue goals by assisting with supervising the entire front office operation and its divisions.
• Ensure that the front desk & switchboard staffing levels are in keeping with the current business activity and making any adjustments as necessary.
• Provide coverage in all areas as necessary (breaks, late arrivals, absences, etc.).
• Maintain room security by providing effective key control & participate in matters related to customer room security.
• Meet and exceed customer expectations by ensuring your department provides superior service and teamwork.
• Oversee and participate in the prompt and courteous handling of all guests as necessary, including but not limited to check‑in & check‑out, telephone and personal inquiries, luggage & vehicle handling.
• Ensure that all customer services are delivered efficiently and effectively both personally and by all direct reports as set out under divisional breakdown job descriptions.

We thank all applicants, however, only those considered for an interview will be contacted. No phone calls please.

• Priority will be given to Tsuut'ina Nation members.

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We offer competitive salaries, benefits and opportunities to grow your career.