Assistant Front Office Manager

Overview

Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Join a Fairmont family and experience a once-in-a-lifetime opportunity to live and work in a National Park. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry.

We offer generous benefits including subsidized onsite accommodations to help with saving money.

Job Description
Join the prestigious Fairmont Hotels & Resorts as an Assistant Front Office Manager and lead a dynamic team in delivering world-class hospitality. Step into a leadership role where your passion for service, attention to detail, and ability to inspire will elevate our guests' experiences.

Position Type: Permanent
Start Date: May 2025

• Oversee the daily front office operations, ensuring seamless check-ins, smooth departures, and an exceptional guest journey.
• Hire, coach, develop, and performance manage the Front Desk team
• Resolve guest concerns with care, professionalism, and prompt action, ensuring every guest leaves with a lasting impression.
• Improve service delivery by streamlining procedures and removing obstacles that hinder service
• Develop visionary proposals aimed at improving service climate, colleague morale, and shareholder return
• Manage staff schedules and handle payroll processing
• Practice room yield management to ensure maximum profitability of overall operations
• Oversee inventory management, including room types and categories

• Previous supervisory or management experience in front office operations
• Hotel Operations diploma or degree from a recognized institute is an asset
• Operational knowledge and use of Opera and Microsoft Office Suite

Work Requirements
You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

• Subsidized staff accommodation provided on-site for full-time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits such as Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full-time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, visit  to learn more about Fairmont Chateau Lake Louise and the opportunities available.

We encourage you to let us know if you require accommodations through the application or recruitment process. If you anticipate needing accommodations for any part of the application or interview process, you may contact in confidence:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.