Senior Guide and Tour Leader

Job title: Senior City Guide and Tour Leader
Company: Vancouver Toonie Tours Ltd.
Type: Seasonal Full-time (summer) with off-season core potential for the right person
Start: ASAP (training + ramp before peak)

Toonie Tours is expanding in Alberta and building a high-performing operation in Calgary. This role is for someone who wants real ownership without corporate bureaucracy.

You will be the Senior City Guide and Tour Leader – the person responsible for tour quality, day‑of execution, and keeping the local operation tight.

You’re a great storyteller! You’re interested in sharing compelling stories about the history of your city, the architecture and the local flavor. You thrive on engaging with tourists and helping them make their stay a positive one. You are comfortable leading groups of up to 20 people at a time, and also comfortable letting guests know that we both make our living by requesting gratuities on our Free Walking Tours.

Tours are not scripted – we have a specific route to follow and lots of content and you bring it to life!

This is not a “just guide tours” role. You’re building the local standard.

Deliver great tours, run reliable departures, and keep the location operating smoothly—so guests feel taken care of and the business performs.

You will lead by example, coordinate issues quickly, and make sure the operation doesn’t rely on heroics.

• Lead tours at a high standard (storytelling, guest connection, pacing, safety)
• Drive reviews and repeat intent through memorable experiences
• Support training and shadowing of new guides
• Ensure tours are staffed and run on time
• Coordinate day‑of issues (late guests, meeting point confusion, guide substitutions)
• Maintain guide schedules and communication flow with HQ CX Desk and City contacts
• Enforce tour standards and training compliance

At Toonie Tours, everyone contributes to playbooks and training. Part of this role is documenting what works and turning it into checklists, templates, scripts, and SOPs—so the business improves every week, not just gets busier.

• Google Workspace (basic docs/checklists)
• Internal chat (Google Chat/Slack)
• Guide schedule tools and contact lists

• Tours delivered as scheduled (coverage and reliability)
• On‑time starts %
• Standards compliance (spot checks / coaching acceptance)

Full-time, Part-time, Permanent, Seasonal, Casual, Contract

• Flexible scheduling that fits your lifestyle.
• Performance‑based earning potential.
• Meet people from around the world.
• Develop public speaking and customer service skills.
• Share your passion for Calgary and your local community.
• Fun, engaging, and rewarding work environment.
• Be part of a growing Canadian tourism company.
• Enjoy team events, discounts, and other company perks.