Guest Experience Specialist at Courtyard

Join the team at Courtyard by Marriott Calgary Downtown as a Guest Experience Specialist. Enhance guests’ stays with impeccable service and a welcoming attitude.

We seek a courteous and engaged Front Desk Agent who thrives in a hospitality-driven environment. As the first point of contact, your ability to connect with guests and tackle their needs will significantly impact their stay. Your professional demeanor and extensive knowledge of hotel operations will ensure smooth check-ins and enriching guest interactions.

Key Responsibilities:

• Provide high-quality service to all guests

• Efficiently complete check-in and check-out procedures

• Address guest inquiries and resolve issues quickly

• Conduct cash handling and transaction processing

• Maintain a clean and organized front desk area

Requirements:

• Experience in customer service, preferably in hospitality

• Degree or diploma in Hospitality or Tourism preferred

• Strong commitment to guest satisfaction

• Excellent communication and teamwork abilities

• Physically capable of handling required duties

Deliver exceptional hospitality and create memorable experiences at Courtyard by Marriott Calgary.
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