Front Desk Agent Banff Springs

Position: Front Desk Agent at Fairmont Banff Springs
Deliver exceptional guest experiences as a Front Desk Agent at Fairmont Banff Springs. Engage with visitors, manage check-ins/check-outs, and provide top-notch service in Alberta’s stunning Banff.

Join Fairmont Banff Springs, where you will contribute to creating memorable experiences at the front desk. This role focuses on welcoming guests, addressing their needs, and ensuring satisfaction while adhering to service standards. As a key team member, you will enhance the hotel's reputation through your professionalism and dedication.

Key Responsibilities:

• Provide friendly and professional guest service at all times

• Handle guest check-ins, check-outs, and account settlements

• Document and resolve guest requests, issues, and complaints

• Share insightful information about hotel facilities with guests

• Drive hotel rates through effective room brand up-selling

Requirements:

• Prior experience in Front Desk or customer service

• Proficient in English; knowledge of a second language is valuable

• Strong organizational and communication skills

• Ability to work varied shifts, including evenings and weekends

• Reliable with problem-solving capabilities

Bring your excellent communication skills and problem-solving abilities to enhance guest satisfaction at Fairmont Banff Springs.
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