Element Westin Front Office Leader

Position: Element by Westin Front Office Leader
Join Element by Westin Calgary Downtown as a Front Office Supervisor and champion guest service excellence. Lead a proactive team in a supportive, guest-oriented hotel environment.
Element by Westin Calgary Downtown invites an engaging Front Office Supervisor to enhance service delivery at our front desk. This role calls for strong leadership skills as you coordinate daily operations, train team members, and ensure guest satisfaction. Your guidance will set the standard for exceptional service as you maintain the hotel’s inclusive and dynamic culture.

Key Responsibilities:

• Model high-quality guest service standards

• Efficiently manage guest check-in/out processes

• Handle guest communications and messages

• Mentor and train front desk associates

• Ensure the tidiness of the lobby and desk
Requirements:

• Minimum two years in a supervisory role

• Degree in Hospitality or similar field

• Proven leadership and problem-solving proficiency

• Flexibility to work various shifts

• Physically able to manage luggage up to 40 pounds
Lead with integrity and passion for guest service as Front Office Supervisor at Element by Westin Calgary Downtown.
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