FAIRMONT; Lake Louise

Job Description

The Colleague Services Agent plays a key role in enhancing the day-to-day experience of Fairmont team members by providing exceptional support and services across various operational areas. The ideal candidate is proactive, organized, and passionate about creating a supportive and well-maintained work environment.

Position Type:
Permanent
Pay Rate: $20.33/hour

• Greet and welcome internal guests upon arrival with a warm and skilled demeanor.
• Janitorial duties including garbage removal and recycling, vacuuming, cleaning floors, stairwells, walls, doors, etc., throughout the public spaces of the staff accommodations and Colleague Services building.
• Move heavy and large furniture such as dressers, fridges, stoves, washers and dryers between buildings.
• Manage the rental equipment process, including issuing and returning items, and ensure waivers are completed.
• Ensure the cleanliness of vacant staff housing units meets standards.
• Daily sorting, organizing and issuing clean uniforms and dry cleaning items.
• Daily pick-up and delivery of staff and hotel mail.

You may be required to work on holidays, weekends, overnights and other non-day shifts.

• Must have a valid Alberta Class 5 driver’s licence (or equivalent) and driver’s abstract free of any demerits.
• Ability to lift, carry and move large and heavy items on a regular basis.

• Subsidized staff accommodation provided on-site for full time status employees.
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal).
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits such as Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affimation (Lifetime maximum of $10,000) for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program – discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability).
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor.

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.